PkVacancy Pakistan Job Site 
Oman Rail has the mandate to develop the rail network as a major step in Oman’s journey to become a key logistics hub for the region. The rail network is being built in conjunction with other GCC member countries to connect rail services within the Gulf countries. The 2,135kilometre rail network – the country’s first – is connecting major Oman Ports of Sohar, Duqm and Salalah, to the GCC and consequently wides region.
| Main Purpose | |
| The job holder is responsible for Oman Rail’s IT systems – hardware, software, networks and data. To assist in resolving telephony and desk top related problems and to maintain the computer and network infrastructure across assigned Oman Rail’s locations and resolve IT operational issues in line with the agreed service level requirements and employees satisfaction | |
| Principal Accountabilities | |
| Key Responsibilities: • Implement the policy & procedures company-wide • Introduce an IT Helpdesk and system of use • Maintain 100% accurate records of all IT systems, assets and their ownership • Support with IT Infrastructure. • Support IT Management to maintain system performance and react to known issues as well as perform preventative maintenance. • Support and maintain equipment, involving hardware, software and systems. • Diagnose network and system problems as well as react to failures and errors to maintain system integrity and performance. • Support with maintaining Windows, Mac and email systems. • Perform weekly and monthly backups as well as restorations as needed. • Support in network and system security. • Plans and delivers capacity, performance and availability of the IT infrastructure systems • Executes preventive and corrective maintenance to improve efficiency of IT infrastructure • Co-ordinates with third party vendors/service providers to support IT infrastructure • Provides reactive and proactive support to minimize any adverse impacts on business, as well as assists in testing of business continuity plans • Ensures production environment for IT infrastructure is under strict control with no unauthorized changes are made. • Maintains working relationship with other IT service lines to ensure successful follow-up of diagnostics, and remedial actions for IT operations and works closely with the project team(s) on new initiatives(as assigned)QHSSE Responsibilities and Information Security Responsibilities: • Be aware of the Safety Management System, the Competence Management System and the content of Environment, Quality, Health and Safety and Information Security policy statements; • Understand your personal responsibilities and contribution to achieving compliance with the Safety Management System and Competence Management System requirements and the potential consequences of departing from the arrangements in place for delivery of the commitments contained in the policy statements above; • Take reasonable care of your own health and safety and that of any person who may be affected by your acts or omissions at work; • Carry out all work in accordance with any training, instruction, or company procedure that is relevant to your position; • Inform your Line Manager of any health and safety problems identified by you or identified to you by your staff or any other person | |
| Experience and Knowledge and Skills | |
| Experience: • 3 years of relevant technical experience Knowledge, and Skills: • Good communication and interpersonal skills with good command of English language both written and spoken to establish good working relationship with customers and line/other interfaces. • Customer care handling • Good understanding of the usage of IT | |
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| Qualifications | |
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