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Customer Care Representative – Mobilink All Cities

Job Description:

Customer Care Representative

Job Type:
Full Time/Permanent

Job Location:
All Cities

Customer Care

Doesn’t Matter

Minimum Education:

Degree Title:
Hold at least a Bachelor’s degree.

Career Level:
Entry Level

Minimum Experience:
Fresh(Fresh graduates or individuals with up to 1 year of relevant experience should apply.)

Work Permit:

Apply By:
Jan 1, 2015

The Ideal Candidate Should:

Hold at least a Bachelor’s degree.
Fresh graduates or individuals with up to 1 year of relevant experience should apply.

Job Description

Provide the highest quality of service to customers over the phone with a positive attitude within the defined SOPs of the company
Keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently
Ensure strict compliance with New Sales Activation/ MNP SOP
Provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions
Actively work towards the achievement of daily quantitative targets
Adhere to the the company’ business code of conduct, corporate policies, guidelines, and statutory requirements
Regular attend Team Meetings and other learning initiatives.
Coordinate and follow-up with multiple stake holders for the resolution of customer’s problems
Prepare product or service reports by collecting and analyzing customer information.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Essential Skills

Excellent written and oral communication
Good interpersonal skills
Proficiency in MS Office Suite

To Apply:

Apply online at: Click Here

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