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Business Excellence Manager-training-Mackenzie Jones-Dubai


Mackenzie Jones is driven by a conviction that great organisations and great people deserve to find one another. After all, you’ll be spending a great deal of time with one another.

We’re also convinced that the introduction of clients to candidates by a third party with in-depth knowledge and understanding of both is the best way to begin successful relationships.


The Role

  • Develop, implement and monitor in-house on job training & development strategy including testing and evaluating processes.
  • Manage in-house staff cross-training and refresher strategy along with the Learning & Development Manager. Build solid cross-functional departmental programs
  • Liaise with group to ensure all staff are trained to a competent level according to the statutory authorities, manufacturers and organizations requirements.
  • Identifying training and development needs within business unit through job analysis, appraisal schemes and regular consultation with department managers, and then liaising with Learning & Development Manager to make sure that it is aligned with company P&P.
  • Oversee the technical training liaising with managers and interviewing employees at all levels to identify and assess training and development needs.
  • Liaise with the Operations Manager as well as L&D Manager for the implementation of the career path strategy.
  • Liaise with the Operations Manager as well as L&D Manager for the implementation of leadership development program
  • Develop, Manage and Implementing the Rules, Guest Behavior Guidelines and Competency criteria for Ski Dubai
  • Preparing regular reports and track key operational performance indicators.
  • Perform Duty Manager responsibilities
  • Maintain accurate weekly records and report on business activities.
  • Assist in developing and drafting procedures and policies in accordance with good practice
  • Working with the HR as well as the L&D Manager Department to develop an induction/orientation and training program
  • Managing and resolving any guest complaints and ensuring full records and reports are kept on all complaints and follow up procedures/actions are implemented.
  • Supervise the planning & implementation of the guest service training and mystery shopping programs
  • To develop quarterly mystery shopping action plans according the results obtained. Develop an internal mystery shop program.

The Person

  • College Graduate with 4 years working experience in the same field
  • Expert in Customer Service.
  • English literate, Arabic is a plus
  • Good inter personal skill and communication skills
  • Commercial service mind
  • Basic knowledge of Marketing and Promotional events
  • Solid knowledge in People Management and Training


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