AOS Limited -Manager Operations IT – Karachi

· Managing a team of customer services staff

· Handling face-to-face enquiries from customers

· Providing help and advice to customers using aos products & Services

· Communicating courteously with customers by telephone, email, letter and face to face

· Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants

· Analyzing statistics/other data to determine the level of customer service aos is providing

· Developing feedback and complaints procedures for customers to use

· Training staff to deliver a high standard of customer service

· Leading/supervising a team of customer service staff

· Maintain high standard of office ethics and decisions.

· Look after of all office maintenance task.

· Maintaining staff performance regarding office ethics.

Coordinating with Head Office Lahore for procurement and approval related matters and for implementation of same standards at Karachi office